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Tandem Digital

Terms & Conditions

1. Definitions

  • “Company” means 49digital Ltd t/a Tandem Digital.
     

  • “Client” means any organisation or individual purchasing services from the Company.
     

  • “Services” means consultancy, research, design, training, or any related services provided by the Company.
     

  • “Agreement” means the contract formed between the Company and the Client, including these Terms & Conditions and any written proposal or statement of work.
     

 

2. Scope of Services

  • Services will be delivered as set out in the agreed proposal, statement of work, or contract.
     

  • Any additional work requested outside of the agreed scope may be subject to a revised fee or new agreement.
     

 


 

3. Fees and Payment

  • Fees are as stated in the proposal or statement of work. Unless otherwise agreed, all fees are exclusive of VAT (if applicable) and expenses.
     

  • Invoices are payable within 30 days of the invoice date, unless otherwise agreed in writing.
     

  • The Company reserves the right to charge interest on overdue invoices at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
     

  • Reasonable expenses (e.g. travel, accommodation, materials) will be recharged to the Client at cost, subject to prior agreement.
     

 

4. Client Responsibilities

The Client agrees to:

  • Provide timely access to information, personnel, and resources required for delivery of Services.
     

  • Ensure all information supplied is accurate and not misleading.
     

  • Make decisions and approvals in a timely manner to avoid delays.
     

 

5. Intellectual Property

  • Unless otherwise agreed, all intellectual property (IP) created by the Company during delivery of Services will remain the property of the Company until all fees are paid in full.
     

  • On payment in full, ownership of final deliverables (e.g. reports, designs, research outputs) transfers to the Client.
     

  • The Company retains the right to use non-confidential aspects of the work (e.g. anonymised findings, design concepts) for portfolio and marketing purposes, unless the Client specifically objects in writing.
     

 

6. Confidentiality

  • Both parties agree to keep confidential all information marked or reasonably understood as confidential.
     

  • Confidential information will not be disclosed to third parties without prior written consent, except as required by law.
     

  • This obligation continues after termination of the Agreement.
     

 

7. Data Protection

  • The Company will process personal data in accordance with the UK GDPR and Data Protection Act 2018.
     

  • Both parties agree to comply with applicable data protection legislation in respect of any personal data shared during the provision of Services.
     

 

8. Limitation of Liability

  • The Company will perform Services with reasonable skill and care.
     

  • The Company shall not be liable for any indirect, special, or consequential losses (including loss of profit, revenue, or goodwill).
     

  • The Company’s total liability under or in connection with the Agreement shall not exceed the total fees paid by the Client for the Services giving rise to the claim.
     

  • Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
     

 

9. Termination

  • Either party may terminate the Agreement with 30 days’ written notice.
     

  • The Company may terminate immediately if the Client fails to pay fees when due or commits a material breach.
     

  • On termination, the Client shall pay for all Services provided up to the termination date.
     

 

10. Force Majeure

Neither party shall be liable for failure to perform obligations where the failure results from events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.

 


 

11. Governing Law

  • This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
     

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
     

 

12. Entire Agreement

These Terms & Conditions, together with any agreed proposal or statement of work, constitute the entire agreement between the Company and the Client and supersede any prior agreements or understandings.

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